Online Payment Inquiry System - Assistance

The purpose of the Online Payment Inquiry system is:

• to provide basic information about child support payments to custodial parties,
• to provide information about child support order balances to non-custodial parties,

This online system mirrors the current DHR telephone information system. The information displayed online is exactly the same as that which would be obtained if a person dialed the Child Support Hotline. If the online system ever becomes unavailable due to upgrade or maintenance, the telephone system will still be available.

Child Support Hotline Numbers

• 1-334-242-0210 (Outside Alabama / within Alabama in Montgomery, Autauga, or Elmore counties)
• 1-800-284-4347 (All other Alabama counties)

A touch-tone phone is required to obtain automated information from the child support hotline.

Online Payment Inquiry System - Frequently Asked Questions

Q. I have a temporary Social Security Number. Can I still access my case information?
A. Yes, temporary SSNs can be used to access case information, as long as they are loaded into the statewide DHR child support computer system.

Q. I'm having difficulty logging in, when I try to log in, a message says "The case associated with this Social Security number is inactive." How can I get Help?
A. This message means that there is no recent information regarding your case in the Alabama Online Payment Inquiry System. Call the local county child support office that manages your case for assistance with this matter.

Q. Can the online pages be printed, so I can keep records?
A. Yes, just click the print button located at the bottom of each page, or use your web browser's print button.

Q. If the Online Payment Inquiry system is currently unavailable, how can I access my information?
A. The Child Support Hotline is available 24 hours a day.

Q. How frequently is the information updated?
A. The information is scheduled to be updated every business day. There will be an indication on the screen to let you know when the last update occurred.

Q. How many payments will be displayed for the custodial party?
A. Information on up to 13 payments within the last 90 days will be displayed.

Q. How many warrants (child support checks) will be displayed for the custodial party?

A.Information on up to 8 warrants will be displayed on the screen.

If you are still experiencing problems logging into the Online Payment Inquiry system, click HERE to send an e-mail request for technical assistance.